“Paws” for THIS Customer Experience Story :-)
While we were talking about our pets, Nancy Weil related to me one of the best customer experience stories I’ve ever heard….
Bob speaks for corporations and associations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. He is coauthor of the International Bestseller, The Go-Giver, as well as Go-Givers Sell More, The Go-Giver Leader, The Go-Giver Influencer, and author of the sales classic, Endless Referrals and Adversaries into Allies. The Go-Giver has been published in over 29 languages and has sold over 975,000 copies.
Is This Contrary to Being a Go-Giver?
A reader recently emailed me the following:
“Hi Bob, I love being in sales and want to make a difference….”
Transparency. The More Things Change…Or, Do They?
“…{You} must recognize that we are living in a different generation than the one in which {your} father had lived, and that it was possible, in building up an industry such as {his}, to maintain a comparative secrecy as to methods of work, etc. and to keep business pretty much to those who were engaged in…
Understanding The Antagonist
The following profound quote caught my attention on Twitter: “You don’t really understand an antagonist until you understand why he’s a protagonist in his own version of the world.” ~ John Rogers, screenwriter, film and television producer, director, comedian, comic book writer Since the author of the quote is a professional storyteller perhaps he’s teaching a…
Listening… Now That’s a Thought
Received a telephone call from a company doing a survey: Me: Hi, this is Bob. Caller: Is Bob there? Me: Th…this is Bob. Good morning. Caller: I’m doing a survey regarding children and television. Do you have any children or grandchildren under the age of 13? Me: No, I have no children. Caller: I see.…
Build, Encourage, And Recognize Your People!
When John David Mann and I talk about “Building Your People” (Key #2 from The Go-Giver Leader) we mean that in a couple of ways: one is to teach, mentor, and coach them to becoming more effective, both in their defined role within the organization as well as in their own ability to lead others. Second…
Super Leadership…and A Super Bowl
Go-Giver Leaders tend to be less interested in taking the stage than they are in giving the stage. They are less concerned about themselves than they are about their team and the individuals who comprise that team. Rather than, “look how great I am!” they authentically communicate how fantastic those on their team are! And, they…
Advice for Future Leaders?
Recently, for a magazine article on leadership, I was asked for my top three pieces of advice to future leaders: The first was to understand that Dale Carnegie totally had it right 80 years ago when he wrote in his classic, How to Win Friends and Influence People, that “Ultimately, people do things for their reasons, not…
The Go-Giver Leader
Hi, my name is Calvin Burg. I’m Bob’s cat. My daddy is too excited about his book being released today (coauthored with my amazing Uncle John) to write this himself so I thought I’d do it for him. I bet you’re wondering how I’m writing this; you know, without thumbs and all? Well, we cats…
Strong Cultures Welcome Dissent
In Adam Grant’s fantastic (like, “beyond-words fantastic”) new book, Originals: How Non-Conformists Move The World, Chapter 7 includes the story of Ray Dalio, billionaire founder of the venerable investment firm, Bridgewater Associates. I was excited to see that. In one of my books I quoted Mr. Dalio, as much a philosopher as a successful business person, as saying,…
