Yesterday I tweeted and “Facebooked” (still can’t get over those new verbs) 🙂 one of my favorite quotes from Ayn Rand, the Russian immigrant whose magnum opus, Atlas Shrugged has finally been made into a movie: “A creative (wo)man is motivated by the desire to achieve, not by the desire to beat others.” This was…
We live in an inconsistent world, filled will many well-meaning but inconsistent people. Thus, in business – in life – consistency removes uncertainty and leads to trust. As seen in a past post, trust can be defined as “the assured reliance on the character, ability, strength or truth of someone or something.” The person who…
There are many sayings that point out the importance of being kind, courteous and respectful to those who are not in a position to “do something for you.” It’s important both because it’s the right way to be…as well as because, even those not in power positions can often find a way to sabotage you;…
One of the biggest difficulties many bosses have is how to maintain a positive, encouraging and even friendly relationship with their employees, while still keeping intact the line between boss and employee. The key, as usual, is positive communication. Beth from Michigan writes: “Bob, my staff has been with my company as long as I…
We’ve discussed “softeners” or Lead-in phrases that help lower the potential defenses of a person you are attempting to persuade to your side of an issue. Related to this is the idea that anything we say can be communicated more effectively and persuasively by not coming across in a dogmatic, know-it-all fashion but instead, with…
There is perhaps nothing more powerful in beginning a conversation, or in overcoming an interpersonal challenge, than a smile. A warm, genuine, sincere smile that emanates from your heart (from the inside out). The vast majority of these challenges in both personal and in business relationships could most likely be resolved peacefully with a smile,…
There are times you might need to break the chain of command to get to the person who can make a major purchase of your products. Your successful sale may make your first contact resentful. It still behooves you to befriend that first person, because he or she could still play an important role in…
On the most recent episode of my favorite online business show, Kitchen Table Talks with Chris Brogan and Joe Sorge (Tuesdays 2:00-2:30 ET on The Pulse Network), their weekly viewer discussion question was… “Are you ‘too nice’?” It was an excellent discussion point which brought many insightful responses. The question itself, however, contains a bit…
{Quick note: In writing this post I’m featuring insights and wisdom learned from my Dad, Mike Burg whom, for years, I personally witnessed helping put broken families back together again.} One surprising area that occurs from time to time within even the healthiest of family relationships is the “unexpected complaint.” In other words, Susie is…
When someone, maybe even a close friend or associate, constantly keeps you on the phone for a long time, how do you end the conversation politely and effectively, without offending that person? Here’s what works for me and for others: begin the conversation with, “Hey, great to hear from you, I’m just about to .…
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