Rebecca from Virginia wrote in with a good lesson for customer-service representatives (meaning, everyone in any company!) based on the post entitled, “ACKNOWLEDGE ME!” “Hey Bob, just had to write and say that your post was right on the mark. ”I’d been trying to straighten out a bank mess-up concerning my nine year old son’s…
It’s easy to spot on Social Media platforms such as Facebook and Twitter, though it’s just as prevalent offline, as well: the inclination some have to find a reason — no, really more like an opportunity — to disagree. Online, it typically goes like this (example made up but based on actual ones): 1. Someone…
Three major lessons I’ve learned from Liberty The Stray Cat: 1. Feel free to sleep anywhere, at any time and in any position. Doesn’t matter what you were doing just a second go. Feel free to immediately launch into sleep mode. 2. Clean yourself constantly. 3. Have fun chasing after lizards and then — after…
We’ve previously discussed the importance of Empathy. I’ve always loved Zig Ziglar’s explanation regarding the difference between empathy and sympathy. Briefly, with empathy, while you feel for the other, you are still able to be part of the solution and help. With sympathy, you identify so strongly that you become part of the problem and…
Okay, I’ll just get this out of the way so we can move on. While it’s an excellent book, I don’t like the title, Do Nothing! On the other hand, the subtitle is perfect. It is, How to Stop Overmanaging and Become a Great Leader. The book was written by noted consultant and award-winning professor,…
Very grateful for all your feedback from our previous post where we looked at a gem of wisdom shared years ago that has made a significant difference in my life. Many of you learned that same lesson from the same man and shared great lessons from others that have benefited you. Let’s look at another…
There are certain wise teachings, learned over the years, that have stayed with me and added significantly to my life. They’ve also provided me with hope and strength when most needed. Just one example is Jim Rohn’s (1930-2009) famous, “They just do” and his follow-up phrase, “it’s one of the mysteries of life.” This comes…
A reader asked: “I just got a new job and my former boss called me a few days ago to ask for a favor. Problem is, he did something unfair to me. Last year I did a four-month internship at his company. It all went well. At least that’s what I thought since they seemed…
The bottom of my hot dog bun is splitting open. #FirstWorldProblems I thought that was brilliant when I first saw it on Twitter, and still think it is. I also thought it was something new. Wrong about that one. Apparently, the concept of First World Problems has been around for a while. And, as usual,…
Last post we looked at just one example of how Southwest Airlines has created a benevolent environment where team members embrace their responsibility to act in the best interests of the company itself. The result: profits year after year since forming over 40 years ago; this in an industry notorious for losing money. Another of…
RECEIVE BOB'S DAILY IMPACT POSTS
Subscribe and receive Bob’s Daily Impact emails…a very brief message designed to inspire you throughout your day and add value to your journey toward professional success and personal fulfillment. Also receive periodic updates about The Go-Giver Movement along with new blog post notifications.
