Bob speaks for corporations and organizations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. He is coauthor of the International Bestseller,
The Go-Giver, as well as
Go-Givers Sell More,
The Go-Giver Leader,
The Go-Giver Influencer, and author of the sales classic,
Endless Referrals and
Adversaries into Allies.
The Go-Giver has been published in over 30 languages and has sold over a million copies. Join Bob in The Go-Giver Community Network by visiting
TheGoGiverCommunity.com
In the previous post, I related a series of unintentional but systemic mistakes from hotels in which I stayed on a recent trip. While the customer service was excellent, and none of the mistakes were anything more than small inconveniences, it was a good reminder to me that it’s those little things we do (or…
Back from a trip that included seven different hotel rooms, I’m thinking about the fact that, while the properties I stayed at were very nice, there were some systemic flaws from which we can all learn.The awareness could help our own businesses and our abilities to prosper it what are believed to be difficult economic…
For many, meeting someone new can be nerve-wracking enough without that dreaded feeling of “What if I can’t think of anything to say?” Fortunately, there’s a powerful and effective method for getting very comfortable with social small talk; making it work for both you and the other person. Janine from Oregon writes: “Bob, I understand…
It’s always enjoyable for me to let one of my readers relate how they’ve applied certain teachings in order to obtain more satisfaction, happiness and peace of mind. I’ve known Cameron since she was a very young adult, when she worked for the owners of one of the client organizations I used to speak to…
Often, salespeople get discouraged because people tell them “no.” Well, since being told “no” is a part of selling and is not going to change, we must determine how to live with that fact, yet allow ourselves to keep up a positive attitude and prosper.* One way is to understand that you are responsible only…
Yesterday’s post elicited quite a few comments, both from cat lovers and lovers of The Five Love Languages, the bestselling book by Dr. Gary Chapman. One sent to me privately by my friend, Susan Somerset Webb, was – in my opinion – particularly gripping: “In the late 70’s I left Chicago and a long term…
Recently, I posted the following on Facebook: “My stray cat, Liberty, left a mouse’s head on the patio for me this morning. Not a dead mouse, the head of a dead mouse! I think that cat has been watching too many movies lately. Hmm, what is she trying to tell me?” 🙂 As a note,…
Let’s never confuse being nice with not getting what we want. Yes, we should be nice…and we should get what we want. But, what about those times when the other person just doesn’t seem to “get the drift” and understand what he or she can do in order to help? In other words, they seem…
Good morning. 21 days ago we brought up the concept of tact and discussed how very important it is in terms of success when dealing with people. And, since most of life involves dealing with people…well, it seems like a skill that would behoove each of us to master. We ended with a challenge that…
Webster’s defines trust as: The assured reliance on the character, ability, strength, or truth of someone or something. We often – in this blog – discuss trust, and how important it is in the selling process. Stephen M.R. Covey opined in his magnificent book, The Speed of Trust, and congruent with the Websternian* definition, that…
