Bob is author/coauthor of numerous books on sales, referrals, influence, persuasion, and people skills. His business parable,
The Go-Giver, (coauthored with John David Mann) is an International Bestseller with well over one million copies sold and published in 30 languages.
Join “The Go-Giver® Success Vault” and have access to all of Bob's online courses plus much more at
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Over the past two posts we’ve discussed how to effectively deal with those who interrupt us, whether during normal conversation or in the midst of a disagreement. I’ve enjoyed the responses and the suggestions from everyone. Thank you. Just as important is to make sure we are not the person doing the interrupting. This was…
Last post we looked at one way to respond to an interrupter that will help train them to discontinue that action. This, without our coming on too strong and making them feel defensive; thus losing any chance to communicate effectively and — if the situation calls for it — to eventually persuade them to our…
Have you ever been in a discussion with someone in which they constantly interrupted you? Frustrating, isn’t it? You wish to make a point, but they are so passionate about their view, they interrupt you the very moment they hear a word or phrase with which they disagree. This, of course, is contrary to one…
In our last post we took another look at Personal Default Settings; this time — not in terms of our own but — those of others, and how to work within them most effectively for the benefit of all. We left off discussing “Joe,” a great person who does some consulting/contracting work for me. We…
A very valuable book for me was The Celestine Prophecy by James Redfield. I read it years ago, only once. And, really, I don’t remember a whole lot about it other than two things. First, that I enjoyed it immensely. Secondly, that I learned about personal dramas. We all have them. They manifest themselves differently…
In past posts I’ve admitted to having — for a large part of my life — a huge problem with anger. As with other areas where I felt a weakness with a particular character trait, I began to work on personal transformation. Fortunately, it is no longer an issue and most people who know me…
Movies — perhaps most especially the classics — provide us not only with good feelings and memories, but with valuable life lessons, as well. Then again, sometimes, the lessons are not so positive. What’s important is that, while we enjoy the show, we stay conscious of what we’re seeing and what they’re saying. Let’s take…
In past articles we’ve looked at the concept of stretching your comfort zone via building on your small successes. This concept was beautifully demonstrated in Todd Smith’s new book, LITTLE THINGS MATTER: 100 Ways To Improve Your Life Today, a book on success written by a hugely successful entrepreneur. In Lesson 10, he suggests that…
Their intent is totally opposite, isn’t it? After all, one aims to out-point or even harm the other person (yes, that would be boxing) 🙂 and the other to help them. Yet, there is also a similarity. In this video, we’ll see that both call on you not only to be effective with every move,…
A recent post in which I suggested that if your joke has a target that it should be you, yourself (rather than cause someone else pain or embarrassment) elicited some very emotional comments from people who, based on their own experience, agreed with that suggestion. You never know if the person you are “jokingly insulting”…