Let’s define Gossip as “Any type of harmful or hurtful communication that is not absolutely necessary to share.” Of course, there are those rare instances where negative information is necessary to communicate but that would not be gossip. And, even that comes with very strict rules and guidelines. (We’ll discuss that in a future article.)…
There’s no logical reason why this particular post should be so difficult for me to write. After all, I’m simply announcing something that brings me great joy; the official release of my awesome coauthor, John David Mann’s and my new book, Go-Givers Sell More. The difficulty has nothing to do with announcing the release. Rather,…
I’ll never forget – as a young television reporter in 1982 for ABC affiliate KTEN TV in Ada, Oklahoma – first hearing about the Tylenol Murders. Somehow, numerous bottles of Extra-Strength Tylenol had been poisoned. At first, the scare (understandably) caused a nosedive in sales. However, the expert, amazingly-transparent manner in which it was handled…
In Part One, we met Michael J. Maher, a titan in the field of real estate sales. A hugely successful producer and leader, we saw that one of his major character traits was his “other-focus.” His business card told the story: “We’re not #1…YOU are.®” But lest we think that is an anomaly, I assure…
It was an honor to have coffee the other day (at Dunkin’ Donuts, of course) with a legend in the real estate profession. I’d heard of Michael J. Maher but knew little about him. We had some mutual friends from Kansas City, which is where he lives. Due to an intense work week in preparation…
In Part One we discussed the fact that often what most throws us off-balance in terms of a verbal attack is its suddenness; the surprise factor. If we’re not expecting it and not prepared, it can cause us to either lash back (react) or submissively take it without any type of response at all. Neither…
You’re verbally assaulted, either by someone you know, or even the complaining customer you just met. And, you don’t handle it well; either shouting right back or simply taking it; only afterward realizing just the right response. Yes, even while beginning to master the art of positive persuasion, we can still be “thrown off” when…
We’ve all sat in a restaurant waiting for our order…and waiting and waiting and waiting; sometimes even when the meal is ready. In this article, let’s look at how to politely and effectively gain the attention of the waitperson, and in such a way that he or she will feel glad to serve you. Marilyn…
In our previous post featuring the wisdom of Le Herron, the much-loved and very successful CEO of O.M. Scott & Sons over an 18 year period stretching from the mid 60’s to the early 80’s, we saw, through some quotes from his book, Making Your Company Human: Inspiring Others to Reach Their Potential that the…
If you’ve ever attended one of my live presentations or read any of my books (well, just about any of them), you know how much I value handwritten, personalized notes; especially after meeting someone for the first time, doing business with them, receiving a referral, etc. That’s not to say emails aren’t great; I certainly…
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