Bob speaks for corporations and organizations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. He is coauthor of the International Bestseller,
The Go-Giver, as well as
Go-Givers Sell More,
The Go-Giver Leader,
The Go-Giver Influencer, and author of the sales classic,
Endless Referrals and
Adversaries into Allies.
The Go-Giver has been published in over 30 languages and has sold over a million copies. Join Bob in The Go-Giver Community Network by visiting
TheGoGiverCommunity.com
I’m reading an amazing book on leadership, given me by my friend, Kristin Kern, whose company, Kernacopia, Ltd. did the cover design. It’s entitled, Making Your Company Human: Inspiring Others to Reach Their Potential. Written by a hugely successful former CEO, Le Herron (with Sherry Christie), it’s truly a roadmap on why/how Go-Giver-type leaders finish…
In the previous post I shared a very valuable lesson I learned while speaking at a Ritz Carlton Hotel property. In essence, it’s that rather than greeting someone with – what I call – a typical “non-greeting” such as “How are ya’” or “How ya’ doin’” (notice the lack of question marks because neither are…
Years ago I was brought in to do a program for one of the Ritz Carlton Hotel properties. While there, I learned a valuable lesson. Whenever crossing paths with any of their staff – and I do mean any of their staff – you’ll never be greeted with the meaningless expression, “How ya’ doin’?” Nor…
Many people have a challenge with taking advice and direction. Yet, in the real world, if they’re not doing the right things, or they’re not doing things right, they need to be helped, told, guided, persuaded, etc. and you might be the one who needs to do it. 🙂 The key is to do this…
Like many of the good things in life, “Thoughtfulness” (thoughtful…i.e, thought full) is not only a nice way to be, it will also come in handy as one of your most effective people skills. Thoughtfulness is a simple enough concept; yet not always easy to apply. Once mastered, however, it is the greatest gift you…
Last month I was asked by my friend, small business strategist, Sarah Robinson to write a blog post for a special series she was putting together entitled, “30 Days to Changing Your Game.” I would be one of 30 guest writers, each with our own “spin” on this topic. Yesterday was Day Seven of her…
Yesterday on Twitter and then on Facebook I posted the following: “Sales Suggestion: Unless you’re talking baseball, leave the word “pitch” totally out of your vocabulary.” I’d also add removing it from your consciousness. Why does that one little word bother me (and many other sales professionals) so much? Well, because words are important. I…
In yesterday’s post, we learned how to effectively work with one kind of “Controlling Prospect.” This person’s way of controlling you and the presentation is to ask questions in rapid-fire succession, quick and unrelenting, firing off another one as soon as you answer the current one. This is intended to keep you, the salesperson, off-balanced…
Every so often you’ll find yourself in front of a “controlling prospect.” This is a person who wants to show you who is boss (and, as far as they’re concerned, it ain’t you!) :-). They’ll do this by asking questions – often in rapid succession – demanding fast answers. They will also demand that you…
A reader from Ohio asked, “As nice as I try to be, sometimes it just happens that the person at, for example, the front desk is not helping to solve my problem. There are times when I must go ‘over their head’ and talk to the manager or supervisor. How do I do that without…
