In the previous post I shared a very valuable lesson I learned while speaking at a Ritz Carlton Hotel property. In essence, it’s that rather than greeting someone with – what I call – a typical “non-greeting” such as “How are ya’” or “How ya’ doin’” (notice the lack of question marks because neither are a question), a terrific, classy and value-based way is to instead say either “Good morning”, “Good afternoon”, or “Good evening.”
Readers comments were awesome and added much value to the original post.
So, let’s look at another “Lesson from the Ritz.” This has to do with responding to someone saying “thank you” after you’ve helped them.
Do you think the guest-contact employees answer with, “No problem”? No way!
They say, “My pleasure.”
Ohhhh. Beautiful. And it works anytime, anywhere, with anyone and in practically any situation.
“My pleasure.” It says it all.
I was speaking to a class of high school seniors and suggested that, whether working at a restaurant, running your own car detailing service or interviewing for a job, “You can separate yourself from the rest of the pack simply using those two words.”
Same if you are an adult.
“You’re welcome” is good. “My pleasure” is even better.
My suggestion is to make this a habit. You won’t regret it.
Glad to help. In fact, it’s…(okay, you saw that one coming, didn’t you?) 🙂