In Part One we heard from a reader who did not feel right being nice to someone he found to be difficult because it felt phony to him. However, since the chances are that people such as he or she aren’t going to be nice to you first (which is what he felt should happen…
Later this week, we’ll continue our look at one of my new heroes, Le Herron, author of Making Your Company Human. I’ve enjoyed reading your comments in response to the first two articles. Today, let’s address a reader’s question on a different topic. He wrote: —– “I genuinely try to have the attitude of wanting…
Last post you met Le Herron (CEO of O.M. Scott & Sons from 1965-1983) and learned the foundational principle of his leadership style; putting other people’s interests first. This, he learned as a lieutenant in World War II while being admonished by an old sergeant. A business leader putting other people’s interests first. “Naive? Not…
I’m reading an amazing book on leadership, given me by my friend, Kristin Kern, whose company, Kernacopia, Ltd. did the cover design. It’s entitled, Making Your Company Human: Inspiring Others to Reach Their Potential. Written by a hugely successful former CEO, Le Herron (with Sherry Christie), it’s truly a roadmap on why/how Go-Giver-type leaders finish…
In the previous post I shared a very valuable lesson I learned while speaking at a Ritz Carlton Hotel property. In essence, it’s that rather than greeting someone with – what I call – a typical “non-greeting” such as “How are ya’” or “How ya’ doin’” (notice the lack of question marks because neither are…
Years ago I was brought in to do a program for one of the Ritz Carlton Hotel properties. While there, I learned a valuable lesson. Whenever crossing paths with any of their staff – and I do mean any of their staff – you’ll never be greeted with the meaningless expression, “How ya’ doin’?” Nor…
Many people have a challenge with taking advice and direction. Yet, in the real world, if they’re not doing the right things, or they’re not doing things right, they need to be helped, told, guided, persuaded, etc. and you might be the one who needs to do it. 🙂 The key is to do this…
Like many of the good things in life, “Thoughtfulness” (thoughtful…i.e, thought full) is not only a nice way to be, it will also come in handy as one of your most effective people skills. Thoughtfulness is a simple enough concept; yet not always easy to apply. Once mastered, however, it is the greatest gift you…
Last month I was asked by my friend, small business strategist, Sarah Robinson to write a blog post for a special series she was putting together entitled, “30 Days to Changing Your Game.” I would be one of 30 guest writers, each with our own “spin” on this topic. Yesterday was Day Seven of her…
A while back on X (formerly Twitter) and then on Facebook I posted the following: “Sales Suggestion: Unless you’re talking baseball, leave the word “pitch” totally out of your vocabulary.” I’d also add removing it from your consciousness. Why does that one little word bother me (and many other sales professionals) so much? Well, because…
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