In Part One, we discussed the importance of being able to say no to requests you truly don’t want to accept and doing so in such a way that you are kind and polite but leave no doubt that you are not accepting the request. It was suggested you make a point of lavishing appreciation for…
Saying no to a request can be difficult. Perhaps we don’t want to feel as though we are insulting the person or even just letting them down. Most of us have a desire to please others and to feel as though we are “coming through” for them. And, of course, there are many appropriate times…
When I was a very young kid, I remember my Dad – the man who is the master of people skills – telling me that when it came to business or personal relationships, “never burn your bridges.” In other words, if you disagree with someone, be genuinely respectful. And, even if you have to end a…
I really wasn’t planning to follow-up on yesterday’s post, which discussed how one begins their journey to success. However, this morning, while drinking my awesome Dunkin’ Donuts coffee, I reached into my library and pulled out one of my favorites, the 1909 classic, Peace * Power * Plenty by Orison Swett Marden, just to get my “inspiration fix.” 🙂 Born…
I’m fascinated by the concept of Success. I’ve studied it, lived it (as well as my share of failures – believe me!) written about it, and continue to study it. Of course, success can be defined in many different ways, depending upon the context. From Earl Nightingale’s “the progressive realization of a worthy ideal” to…
No, I won’t see Michael Moore’s newest movie, “Capitalism: A Love Story” but not for the reason one would think…that is, assuming one cared enough to think about the movies I see, which I doubt one does. Heck, I almost don’t, and I’m me. But, since this is a blog, and I’m the publisher, this beginning seems…
The First Law of Stratospheric Success in The Go-Giver is “The Law of Value.” While my awesome coauthor, John David Mann and I say it’s providing more in value than you take in payment, that simply means to make the customer experience so magnificent (remember Ernesto’s explanation of the three types of restaurants) that he or she will be…
A little before I was about to present at a recent event in Minneapolis I was hanging out with a few people who were manning (or, is that, “personing?”) the Resource Tables for the various speakers. One was a table displaying Roxanne Emmerich’s book, Thank G-d It’s Monday.* The book is about how to make…
Recently, I posted on twitter and on my Facebook page a quote from spiritual teacher, author and philosopher, Vernon Howard (1918-1992). I receive his quotes daily from the New Life Foundation, which he founded in 1979. It said: “To see oneself as either good or bad is to not yet know oneself, for real self-knowing is…
Okay, no question about it; I’m a fan of Libby Gill. I first met her when she called to interview me a year and a half ago soon after The Go-Giver was published. We had a great time during the interview and became fast friends. The former Hollywood entertainment executive (most notably, the “branding brain”…
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