There are certainly times when — as a leader, coach or mentor — when someone comes to you with a problem or concern, it is indeed your job to solve it. However, such a situation is much more rare than the need to listen. To just listen. In his book, It’s Not About The Coffee,…
While at Dunkin’ Donuts reading a book on Starbucks (gotta’ love those kinds of things) 🙂 I came across a very wise saying. The book, It’s Not About The Coffee by retired company President, Howard Behar with Janet Goldstein, quoted from Dr. Ken Blanchard and Spencer Johnson’s classic, The One Minute Manager – one of…
Okay, just one more post (at least for now) 🙂 about one of my newest leadership heroes. Last post we looked at wisdom from YUM! Brands Chairman and CEO, David Novak. In his great book, Taking People With You: The Only Way to Make Big Things Happen he discussed the importance of “Getting Inside The…
You know who fascinates me? Sally Hogshead! No, not because of her awesome name, which seems just made for branding (which she’ll tell us about during our discussion) 🙂 but because she shows us how to utilize our natural strengths in order to be fascinating to others. And, if you’re going to succeed in business…you…
“Sell Without Selling!” … “Never Sell Again!” … “Salesless Selling!” Have you noticed the proliferation of teachings and articles telling you that you don’t need to sell in order to … sell? I often hear salespeople try and deny they are salespeople. Examples: “I’m in sales but I don’t really sell…I just help people.” Or,…
In Vernon Howard’s book, Esoteric Mind Power, he writes: “If a mechanical robot made a rude remark to you, you would not feel offended, for your ego would not feel threatened by a mere machine. But because you fail to see that most people are equally mechanical, you attribute an ego to them, which causes…
So often, when we hear someone talk about “getting inside someone’s head” it’s meant as a way to manipulate and control. Athletes use this phrase a lot. They know that if they can get inside their opponent’s head — have them bothered, confused, intimidated, etc. — they can “throw them off their game” and make…
As a libertarian, I respectfully make no bones about my belief that the highest value a country can embrace is the rights of the individual. With that, government’s major legitimate function is simply to protect those rights. This creates an environment where people can create value and trade freely with one another. (Protected from force…
There’s a saying which, for many years, has been one of my personal favorites: “How you do anything is how you do everything.” This point is often hammered home by my friend, Achievement Authority Tom Terwilliger, as he did in this recent post. It was a consistent theme throughout T. Harv Eker’s book, Secrets of…
In a recent post it was suggested that before we could influence others regarding the value we provide them, we must first influence ourselves. In other words, we must understand (and really embrace) the great value we provide if we are going to be able to successfully communicate it to our prospective customers and clients.…
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