In Part 1 we looked at the concept of going out of our way to be kind to those people who are in positions where they are usually not shown a great deal of respect. We do this simply because it’s the right way to be. The fact is, however, at times it will also…
It’s often said, “A person who is nice to their friends but not to the waiter is not a nice person.” After all, one test of a person’s character can be said to come from how they treat those who are not in a position to help them. Yet, complimenting – or even simply being…
I love receiving emails from readers sharing with us their successes. Please note specifically how she accomplished her goal. Christine from New York writes: “Dear Bob, Recently I was facing a problem with an airline over the validity of a voucher I had. I was told to email the corporate office addressing the problem. Using…
In Part One we began our look into the character trait of anger with an eye toward overcoming it. In Part Two, we looked at three steps, finishing by imagining a scenario that could help us to very quickly end an anger episode just before it begins. So, how might you utilize Step #3? If…
In Part One we heard from a reader (actually, a compilation of readers’ questions) expressing doubt with regard to overcoming the very destructive character trait of anger. In today’s article, let’s begin discussing some steps to do just that. #1 Truly desire to lose anger as a character trait. This is key. Without the desire…
The following question is actually a “compilation” of questions I’ve received from many readers in the past: “Bob, I can see where so much of ‘Winning Without Intimidation’ works for those who, when in conflict with another, can control themselves the way you suggest. But what about those of us who, for example, have a…
Is it okay to say you’re sorry even when you’re not? What about before you’ve even done anything for which you could possibly even be sorry? Actually, saying sorry before asking someone for help is one of the most effective ways to open this person up to providing the help you need. In this article,…
Last week, my awesome coauthor, John David Mann and I each received an email request from our great friend, Randy Stelter. You might remember Randy as the Athletic Director of Wheeler High School in Valparaiso, Indiana who – along with his Principal, Don Gandy – utilized The Go-Giver as a study course for graduating seniors.…
This could really have been a side note to a recent post where I related the story of a major department store that lost an easy gift certificate sale simply by making the buying process so difficult I didn’t stay around long enough to buy from them. This is actually a good example of how…
Beginning with Part One we’ve looked at why commission sales are good for good salespeople, why they are good for the company, and why it’s good business for a commission salesperson to be honest (thus – and most importantly – why it is good for the consumer). Now let’s look at what John David Mann…
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