Does trust really matter when it comes to leadership? After all, leaders pay people to do their jobs. Trust is somewhat beside the point, right? Actually, not by a long shot. Research both formal and anecdotal proves that organizations run as such suffer in big ways, including the bottom line. On the other hand, leaders…
One of the most often asked questions I receive during podcast interviews is, “What advice would you give your 20-year-old self?” This is actually one of the easiest questions for me to answer. There are two pieces of advice. The first is, “listen a lot more…and speak a lot less.” (Both were definitely issues.) But,…
In his terrific new book, Reinvent Yourself, prolific author, entrepreneur, blogger, podcaster, and serial reinventor-of-self, James Altucher shares a ton of wisdom. Included are lessons from business titans to historical figures; world-class athletes to top entertainers, and many more. And, in his usual humble, self-effacing way, he shares golden nuggets of wisdom from…himself as he takes…
Early on in The Go-Giver, Joe, upon realizing he would not land a desired account, referred them to one of his competitors who was in a better position to help them. No, he didn’t want to do that, but he understood it was the right thing to do for the client. This later came back to…
While we were talking about our pets, Nancy Weil related to me one of the best customer experience stories I’ve ever heard….
A reader recently emailed me the following:
“Hi Bob, I love being in sales and want to make a difference….”
“…{You} must recognize that we are living in a different generation than the one in which {your} father had lived, and that it was possible, in building up an industry such as {his}, to maintain a comparative secrecy as to methods of work, etc. and to keep business pretty much to those who were engaged in…
The following profound quote caught my attention on Twitter: “You don’t really understand an antagonist until you understand why he’s a protagonist in his own version of the world.” ~ John Rogers, screenwriter, film and television producer, director, comedian, comic book writer Since the author of the quote is a professional storyteller perhaps he’s teaching a…
Received a telephone call from a company doing a survey: Me: Hi, this is Bob. Caller: Is Bob there? Me: Th…this is Bob. Good morning. Caller: I’m doing a survey regarding children and television. Do you have any children or grandchildren under the age of 13? Me: No, I have no children. Caller: I see.…
When John David Mann and I talk about “Building Your People” (Key #2 from The Go-Giver Leader) we mean that in a couple of ways: one is to teach, mentor, and coach them to becoming more effective, both in their defined role within the organization as well as in their own ability to lead others. Second…
