Bob is author/coauthor of numerous books on sales, referrals, influence, persuasion, and people skills. His business parable, The Go-Giver, (coauthored with John David Mann) is an International Bestseller with well over one million copies sold and published in 30 languages.

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So, What *Can* You Do?

Perhaps it’s someone on your team at work. Or, maybe a close friend or family member you’re trying to help work through a difficult personal situation. The person has a problem. You make a suggestion. “But, that won’t work” they quickly reply. Or, “But, my case is different” they say. Or, they helplessly offer, “But,…

Doing Persuasion Right

We often see people say and do things when attempting to persuade that bring them the very opposite results they desire. They’ll argue, plead, beg or scream before finally walking away in anger and frustration. It’s much more fun to watch someone really doing it right. Even better, through observation we can use their example…

Actually, That’s What Makes It Bragging

It’s a well-know phrase I recently saw tweeted. “It isn’t bragging if it’s true.” I’ve also heard it said, “If it’s true…it ain’t bragging.” Either version might be based on the late St. Louis Cardinal’s Hall-of-Fame pitcher, Dizzy Dean who reportedly said: “It ain’t braggin’ if ya’ can back it up.” However…it’s not correct! Actually,…