Bob speaks for corporations and associations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. He is coauthor of the International Bestseller, The Go-Giver, as well as Go-Givers Sell More, The Go-Giver Leader, The Go-Giver Influencer, and author of the sales classic, Endless Referrals and Adversaries into Allies. The Go-Giver has been published in over 30 languages and has sold over a million copies. Join Bob on Clubhouse: @bobburg

“I Couldn’t Justify…” Part One

In a recent two-part series we discussed how to effectively turn down requests you don’t want to accept. Done correctly, you’ll employ tact and kindness while still getting your point across and discouraging continued requests. That will work for any of life’s situations, whether being asked to serve on a committee or attend an event…

“It Is What It Is”

On the airport TV was a story featuring a “Top 10 list of Sayings That Annoy People.” I don’t recall what most of them were and found more than a few somewhat suspect in that they didn’t seem to be particularly worthy of annoying anyone. “Then again” I thought, “it is what it is.” Oh,…

Can Techniques Break Rapport? Part Two

In Part One we discussed that while utilizing Principle-based techniques – in order to accomplish a result that is of pure intent and win/win in nature – is fine, the challenge comes when the recipient of such feels, well…techniqued. Once they feel you are attempting to manipulate them, any earned rapport is typically broken and…

Can Techniques Break Rapport? Part One

Utilizing sales or persuasion techniques – so long as they are based on pure and principle-based intent – is always acceptable. After all, while at times the term “technique” brings with it a negative connotation, it is really nothing more than applying a procedure or method so as to effect a desired result (paraphrase of…