In Part One we saw that, when in the process of buying something you’d like, if you feel you need to negotiate a better situation for yourself with the salesperson working with you, it’s best to do so in a way that is respectful, and keeps the door open to negotiation. Not only is treating…
In a recent two-part series we discussed how to effectively turn down requests you don’t want to accept. Done correctly, you’ll employ tact and kindness while still getting your point across and discouraging continued requests. That will work for any of life’s situations, whether being asked to serve on a committee or attend an event…
In Part One it was suggested that whether in the context of an airport newsstand, the local fast food joint or many other business situations, upsells – the selling of an additional product or service (typically related to the original item purchased) either at the time of the sale or immediately afterwards – is a…
Tara Kennedy-Kline, owner of Tara’s Toy box posted the following on her Facebook Status Page: “I was so impressed! The cashier at Hudson News just tried to upsell me a bottle of water with my magazines! I can think of a few salespeople who could take a lesson from Gail at Hudson News.” I love…
On the airport TV was a story featuring a “Top 10 list of Sayings That Annoy People.” I don’t recall what most of them were and found more than a few somewhat suspect in that they didn’t seem to be particularly worthy of annoying anyone. “Then again” I thought, “it is what it is.” Oh,…
In Part One we discussed that while utilizing Principle-based techniques – in order to accomplish a result that is of pure intent and win/win in nature – is fine, the challenge comes when the recipient of such feels, well…techniqued. Once they feel you are attempting to manipulate them, any earned rapport is typically broken and…
Utilizing sales or persuasion techniques – so long as they are based on pure and principle-based intent – is always acceptable. After all, while at times the term “technique” brings with it a negative connotation, it is really nothing more than applying a procedure or method so as to effect a desired result (paraphrase of…
In Part One, we discussed the importance of being able to say no to requests you truly don’t want to accept and doing so in such a way that you are kind and polite but leave no doubt that you are not accepting the request. It was suggested you make a point of lavishing appreciation for…
Saying no to a request can be difficult. Perhaps we don’t want to feel as though we are insulting the person or even just letting them down. Most of us have a desire to please others and to feel as though we are “coming through” for them. And, of course, there are many appropriate times…
When I was a very young kid, I remember my Dad – the man who is the master of people skills – telling me that when it came to business or personal relationships, “never burn your bridges.” In other words, if you disagree with someone, be genuinely respectful. And, even if you have to end a…
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