In yesterday’s post , Liz Lynch, author of Smart Networking: Attract A Following In Person And Online, suggested that while the typical person forms their first impression of the other by silently assessing how that person can be of help to them, the more astute Networker, the Go-Giver (and I can tell you from personal…
In Liz Lynch’s excellent book, Smart Networking: Attract A Following In Person And Online, she points out that when first meeting someone, the typical person is forming their first impressions of the other by silently assessing: Is this person interesting? Is she someone I should get to know better? Does she have knowledge or skills that…
I always enjoy quoting Vernon Howard (1918-1992). His books are life-enhancing and I receive his quotes daily from the New Life Foundation. The following began a terrific discussion on one of my Facebook pages: “Why do you get hurt? Not because of what people do but because you have demanded they should do as you…
Most of us in sales have heard it said that “when you’re tellin’, you ain’t sellin’.” Very true. The key is to listen to the other person. That way you can learn about their wants, needs and desires. When teaching people how to prospect via telephone, I explain that there are actually two reasons to encourage the…
Last Thursday afternoon in St. Louis, Dixie Gillaspie and I having been seated for lunch, the waiter made his initial approach to our table with a bit of an…attitude. He was coldly polite and acted as if he’d rather not be there at all. In fact, he literally looked “pained” to even be there. And, indeed,…
Over the first three parts, we’ve focused on our responsibility for ensuring that what we intend to communicate is understood by the other person. Yesterday, we discussed Heather’s excellent point that – still – when it comes right down to it, people will interpret according to their own belief systems. Most of the time, this…
In Part Two, we saw that one aspect of taking responsibility for effective communication was the realization that most people – in not focusing on understanding what you or I meant to say – will simply interpret our words based on their own belief systems. And, that despite this, it’s still up to us to…
In Part One we saw that it’s important to take responsibility for things like making sure that the coffee you are pouring actually makes it into your cup as opposed to on your hand. And, we began to look at how the same holds true with conversation. I’m thinking back to an online chatroom discussion…
Early one morning, with no time for a Dunkin’ Donuts run, I made the two-minute drive to the Circle K, a local convenience store, and poured myself a cup of hot coffee. All of a sudden, I felt a sizzling, burning feeling. The good news was that “my cup runneth over.” The bad new was that it…
A reader asks, “Bob, what is the difference between one who is persistent and one who is stubborn?” I’d say that persistent means you keep on trying as long as you feel there is legitimately a positive result that can be obtained. Stubborn would mean that you keep trying even when you know there is…
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