Last Thursday afternoon in St. Louis, Dixie Gillaspie and I having been seated for lunch, the waiter made his initial approach to our table with a bit of an…attitude. He was coldly polite and acted as if he’d rather not be there at all. In fact, he literally looked “pained” to even be there.
And, indeed, he literally was, as indicated by his pronounced limp as he walked away. So, when he came back, Dixie acknowledged his obvious discomfort and asked what happened. He explained that he’d been hit by a car and was in fact in extremely significant pain. We didn’t ask him why he was there at work or in any other way pry; we just let him know how badly we felt for him and that we’d try not to bother him too much with needless trips back and forth.
You wouldn’t believe (or, maybe you would) how polite, solicitous and friendly he then became. In fact, he made so many trips over to check up on us we had to try and keep from getting his attention.
Makes sense, doesn’t it? By Dixie simply verbalizing her concern and showing him she cared, that not only was she not offended by his attitude but, instead valued him enough as a human being to focus on his situation, he went over and above in trying to please us.
No, we didn’t do it for that reason (i.e., to manipulate him into working harder for us); it was simply the result of such.
As human beings, we have a need to know people care about us. And, when people show us they do, even – perhaps, especially – with no tangible reason to, we will go out of our way to make them happy.
It’s just another of those Laws of Life.
When has someone done that for you? And, did you feel yourself change in your thoughts and feelings toward and about them? Have you/do you do that for others? What are the results you’ve noticed/ Please share your experiences with us.