Me: Hi, this is Bob.
Caller: Is Bob there?
Me: Th…this is Bob. Good morning.
Caller: I’m doing a survey regarding children and television. Do you have any children or grandchildren under the age of 13?
Me: No, I have no children.
Caller: I see. Do you have any children or grandchildren under the age of 13?
Me: Um, well, I…I have no children, thus no grandchildren, and none of the children or grandchildren that…I don’t have are under the age of 13?
Caller: I see. I won’t bother you then. Thank you for your time. Have a nice day.
Me: You, too. Bye-bye.
The moral of the story?
I don’t know. Okay, there are many lessons. While working from a basic script is fine, actually listening to someone after you ask a question is obviously very important.
What other lessons might we take away from this?
And, in case you are wondering, yes, I was very polite and no, I was not snarky. It’s not my style. Though, I must admit, I struggled just a teensy bit with that.