It was the best of frames, it was the worst of frames. We’ve often discussed frames and framing in this blog. A frame can be defined as the foundation from which everything else involves. In Adversaries into Allies: Master The Art of Ultimate Influence I say that when you set the proper frame for any encounter,…
One does not have to be an actor, a professional speaker or stand up comedian to be onstage. Many times we’re under the figurative spotlight whether we want to be or not. Maybe it’s a sales presentation to a skeptical committee. Perhaps you’re in front of your city council attempting to persuade them regarding an…
I’ve always found that one of the easiest pieces of advice to give someone is, “don’t worry.” I’ve also always found that one of the most difficult things for me to do is…not worry. Sort of like surgery: it might be “minor surgery” but only when it’s someone else’s. It’s never minor when being done…
He’s one of the wisest men I’ve had the pleasure to know and learn from. Rarely have I met a person who has the people skills he possesses and can transfer those to others in such a way that so strongly takes hold. A pharmacist by profession he’s twice been awarded Walmart Pharmacist of the…
In John David Mann’s and my Go-Giver book series we discuss the fifth and final law, that of Receptivity and how challenging it can be for so many. In one sense, the abundance of lack messages permeating our daily lives can create a focus on what is missing rather than on all the natural prosperity…
I’ll never forget when an early business mentor told me, “Burg, when the shooter misses the target…it ain’t the target’s fault.” The older I get, and the more I study influence and communication, the more correct I believe he was. How often do we try and get our point across but fail? It seemed that…
A famous teaching by Mark Twain in his Pudd’nhead Wilson’s New Calendar says: “We should be careful to get out of an experience only the wisdom that is in it, and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid…
Members of our military’s special forces are tough, disciplined, and they embody the heroic instincts and learned skills that keep the rest of us safe. The Navy SEALs are a major part of these elite teams and have much to teach regarding leadership, teamwork, smarts, and a ton of bravery and guts. Recent books such…
In his new book, Enhanced People Skills, John Terhune tells a great story about bringing his car to his mechanic for servicing (the warranty with his dealership had expired). The particular issue was a part that would have cost him well over $500 to repair. After doing some research, the mechanic informed John that the…
Recently I was a guest along with leadership authority, Jon Gordon on an EntreLeadership® Podcast. The host, Ken Coleman first briefly chatted with InfusionSoft CEO & Co-Founder, Clate Mask, asking why he believes follow-up is so critical to the sales process. Paraphrasing just a bit here, Clate replied: “People buy when they’re ready to buy,…
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