Make Calm Your “Default Setting”

Default Setting (computer science): A particular setting or value for a variable that is assigned automatically by an operating system and remains in effect unless canceled or overridden by the operator: (Example: Susan changed the default for the font in the word processing program.) No, I wouldn’t have known that myself. Had to look it…

You Get A Cookie!

Standing in line at an already-busy Subway sandwich shop, someone surprisingly called in to order a humongous party platter and the team was caught shorthanded… shorthanded big-time! Customers were in line, waiting and waiting. And, the potential for a negative Subway experience was certainly present. However, the owner, Trudy Harvey, took control, and what she…

First, Know From Whence You Speak

One of the most effective methods of Winning Without Intimidation is to feel assured that when you offer an opinion, it is based on fact as opposed to conjecture. Based on proof as opposed to prejudice; knowledge as opposed to bias. And, logic as opposed to emotion. Too often, we (at least I) offer opinions…