Recently, I posted on my Facebook page: “Focusing on how the *other person* views the situation is a great start to resolving a difficult interaction.” Yet, this can be difficult because — in order to do this — we must step out of our emotional mind and into our calm and rational mind. Not easy…
A bad day at the ballpark is better than a…well, actually, I’m not sure there is such thing as a bad day at the ballpark. And at Marlins Park in Miami there isn’t even a bad seat. You know what sounded terrific though: the idea of watching a game from the comfort and viewpoint of…
My friend, Ilene, related to me a fantastic story on how a roofer helped her own a new roof for her home. Earlier this year a powerful hailstorm greatly damaged the roof of Ilene’s home as well as that of many others in her community. This was followed shortly by a number of roofers knocking…
It was the best of frames, it was the worst of frames. We’ve often discussed frames and framing in this blog. A frame can be defined as the foundation from which everything else involves. In Adversaries into Allies: Master The Art of Ultimate Influence I say that when you set the proper frame for any encounter,…
One does not have to be an actor, a professional speaker or stand up comedian to be onstage. Many times we’re under the figurative spotlight whether we want to be or not. Maybe it’s a sales presentation to a skeptical committee. Perhaps you’re in front of your city council attempting to persuade them regarding an…
I’ve always found that one of the easiest pieces of advice to give someone is, “don’t worry.” I’ve also always found that one of the most difficult things for me to do is…not worry. Sort of like surgery: it might be “minor surgery” but only when it’s someone else’s. It’s never minor when being done…
He’s one of the wisest men I’ve had the pleasure to know and learn from. Rarely have I met a person who has the people skills he possesses and can transfer those to others in such a way that so strongly takes hold. A pharmacist by profession he’s twice been awarded Walmart Pharmacist of the…
In John David Mann’s and my Go-Giver book series we discuss the fifth and final law, that of Receptivity and how challenging it can be for so many. In one sense, the abundance of lack messages permeating our daily lives can create a focus on what is missing rather than on all the natural prosperity…
I’ll never forget when an early business mentor told me, “Burg, when the shooter misses the target…it ain’t the target’s fault.” The older I get, and the more I study influence and communication, the more correct I believe he was. How often do we try and get our point across but fail? It seemed that…
A famous teaching by Mark Twain in his Pudd’nhead Wilson’s New Calendar says: “We should be careful to get out of an experience only the wisdom that is in it, and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid…
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