Compassionate Nursing…And More

Last night’s bout of “writer’s block” turned into a fortunate gift for all as, during a “stop focusing on having writer’s block” break, I came across the most recent blog post of my excellent and gifted Go-Giver coauthor, John David Mann. While having dinner with his Mother-in-Law, Sylvia, he was treated to a story about her…

Does Positive Expectation Really Work?

“Expecting someone to be helpful doesn’t change them, it changes you.  And that is what changes them.” –Bob Burg (Did I just quote myself?) 🙂 You’re about to go into a sales presentation with a prospect you’ve heard can be a real bear. Or, you’re about to ask the customer service representative with a sour…

In Order to Persuade, First…

This morning on Twitter I posted the following: “Trying 2 persuade w/o 1st eliciting like & trust is as futile as…as…darn, hate when I can’t come up w a clever ending. :-)” Almost immediately, I received a bunch of terrific responses that very effectively filled in the blank that I couldn’t. Rather than listing all…