Are there really persuasive phrases that work like magic? Even with those difficult-to-deal-with people? Yes, there are. And, there’s one that is perhaps the most powerful and effective of them all. A reader asked: “Bob, as you know, some people are just not helpful, and they don’t plan to be. I’ve heard you mention what…
Several years ago, my friend, the great Cajun humorist {sort of like a stand-up comedian with a message}, Dave Petitjean sent an email to his contemporaries asking for comments he could use to teach some of his young protégés the importance of keeping their humor “squeaky clean.” Despite not being a humorist, I was included…
As we’ve previously discussed, Gossip may be defined as “any type of harmful or hurtful communication that is not absolutely necessary to share.” This brings up the question, “What is necessary to share?” And, “Is there a ‘test’ of sorts we can give ourselves in order to be sure that divulging this information is the…
Yesterday on Twitter, my great friend, Terry Bean, author of, The Universal Guide To Business Networking posted: “If you don’t respect the value of your time it’s really hard to get anyone else to do the same.” Not only was this retweeted dozens of times but, when I posted it on my Facebook Wall, it…
In the previous post, I related a series of unintentional but systemic mistakes from hotels in which I stayed on a recent trip. While the customer service was excellent, and none of the mistakes were anything more than small inconveniences, it was a good reminder to me that it’s those little things we do (or…
Back from a trip that included seven different hotel rooms, I’m thinking about the fact that, while the properties I stayed at were very nice, there were some systemic flaws from which we can all learn.The awareness could help our own businesses and our abilities to prosper it what are believed to be difficult economic…
For many, meeting someone new can be nerve-wracking enough without that dreaded feeling of “What if I can’t think of anything to say?” Fortunately, there’s a powerful and effective method for getting very comfortable with social small talk; making it work for both you and the other person. Janine from Oregon writes: “Bob, I understand…
It’s always enjoyable for me to let one of my readers relate how they’ve applied certain teachings in order to obtain more satisfaction, happiness and peace of mind. I’ve known Cameron since she was a very young adult, when she worked for the owners of one of the client organizations I used to speak to…
Often, salespeople get discouraged because people tell them “no.” Well, since being told “no” is a part of selling and is not going to change, we must determine how to live with that fact, yet allow ourselves to keep up a positive attitude and prosper.* One way is to understand that you are responsible only…
Yesterday’s post elicited quite a few comments, both from cat lovers and lovers of The Five Love Languages, the bestselling book by Dr. Gary Chapman. One sent to me privately by my friend, Susan Somerset Webb, was – in my opinion – particularly gripping: “In the late 70’s I left Chicago and a long term…
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