Category Archives: Blog

Action Precedes Feelings…Including Those About Others (Part One)

Blog, WWIBy Bob Burg February 1, 2010 4 Comments

Later this week, we’ll continue our look at one of my new heroes, Le Herron, author of Making Your Company Human. I’ve enjoyed reading your comments in response to the first two articles. Today, let’s address a reader’s question on a different topic. He wrote: —– “I genuinely try to have the attitude of wanting…

Quotes From A Leader

Blog, GeneralBy Bob Burg January 27, 2010 8 Comments

Last post you met Le Herron (CEO of O.M. Scott & Sons from 1965-1983) and learned the foundational principle of his leadership style; putting other people’s interests first. This, he learned as a lieutenant in World War II while being admonished by an old sergeant. A business leader putting other people’s interests first. “Naive? Not…

Making Your Company Human

Blog, GeneralBy Bob Burg January 26, 2010 9 Comments

I’m reading an amazing book on leadership, given me by my friend, Kristin Kern, whose company, Kernacopia, Ltd. did the cover design. It’s entitled, Making Your Company Human: Inspiring Others to Reach Their Potential. Written by a hugely successful former CEO, Le Herron (with Sherry Christie), it’s truly a roadmap on why/how Go-Giver-type leaders finish…

“My Pleasure”

Blog, WWIBy Bob Burg January 25, 2010 18 Comments

In the previous post I shared a very valuable lesson I learned while speaking at a Ritz Carlton Hotel property. In essence, it’s that rather than greeting someone with – what I call – a typical “non-greeting” such as “How are ya’” or “How ya’ doin’” (notice the lack of question marks because neither are…

How Ya’ Doin’ . . . NOT!

Blog, WWIBy Bob Burg January 22, 2010 30 Comments

Years ago I was brought in to do a program for one of the Ritz Carlton Hotel properties. While there, I learned a valuable lesson. Whenever crossing paths with any of their staff – and I do mean any of their staff – you’ll never be greeted with the meaningless expression, “How ya’ doin’?” Nor…

Qualifiers…For People Who Don’t Like to Be Told What to Do

Blog, WWIBy Bob Burg January 20, 2010 5 Comments

Many people have a challenge with taking advice and direction. Yet, in the real world, if they’re not doing the right things, or they’re not doing things right, they need to be helped, told, guided, persuaded, etc. and you might be the one who needs to do it. 🙂 The key is to do this…

The Gift of Thoughtfulness (Is a Gift to Yourself)

Blog, WWIBy Bob Burg January 19, 2010 10 Comments

Like many of the good things in life, “Thoughtfulness” (thoughtful…i.e, thought full) is not only a nice way to be, it will also come in handy as one of your most effective people skills. Thoughtfulness is a simple enough concept; yet not always easy to apply. Once mastered, however, it is the greatest gift you…

Changing Your Game Through Shifting Your Focus

Blog, The Go-GiverBy Bob Burg January 18, 2010 4 Comments

Last month I was asked by my friend, small business strategist, Sarah Robinson to write a blog post for a special series she was putting together entitled, “30 Days to Changing Your Game.” I would be one of 30 guest writers, each with our own “spin” on this topic. Yesterday was Day Seven of her…

Trix® Are For Kids and “Pitches” Are for Ballgames

Blog, Endless ReferralsBy Bob Burg January 15, 2010 11 Comments

Yesterday on Twitter and then on Facebook I posted the following: “Sales Suggestion: Unless you’re talking baseball, leave the word “pitch” totally out of your vocabulary.” I’d also add removing it from your consciousness. Why does that one little word bother me (and many other sales professionals) so much? Well, because words are important. I…

A Question That Will Open Them Up to Questions

Blog, Endless ReferralsBy Bob Burg January 13, 2010 7 Comments

In yesterday’s post, we learned how to effectively work with one kind of “Controlling Prospect.” This person’s way of controlling you and the presentation is to ask questions in rapid-fire succession, quick and unrelenting, firing off another one as soon as you answer the current one. This is intended to keep you, the salesperson, off-balanced…

Category Archives: Blog

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