Breaking The Gossip Habit, Part One

Let’s define Gossip as “Any type of harmful or hurtful communication that is not absolutely necessary to share.” Of course, there are those rare instances where negative information is necessary to communicate but that would not be gossip. And, even that comes with very strict rules and guidelines. (We’ll discuss that in a future article.)…

Avoid The Critical Error of “Reactivity”

I’ll never forget – as a young television reporter in 1982 for ABC affiliate KTEN TV in Ada, Oklahoma – first hearing about the Tylenol Murders. Somehow, numerous bottles of Extra-Strength Tylenol had been poisoned. At first, the scare (understandably) caused a nosedive in sales. However, the expert, amazingly-transparent manner in which it was handled…

Le Herron’s Marketing Wisdom

In our previous post featuring the wisdom of Le Herron, the much-loved and very successful CEO of O.M. Scott & Sons over an 18 year period stretching from the mid 60’s to the early 80’s, we saw, through some quotes from his book, Making Your Company Human: Inspiring Others to Reach Their Potential that the…