How To Politely Get Off The Phone

When someone, maybe even a close friend or associate, constantly keeps you on the phone for a long time, how do you end the conversation politely and effectively, without offending that person? Here’s what works for me and for others: begin the conversation with, “Hey, great to hear from you, I’m just about to .…

Forgiving The Mentor?

Recently, I received a question regarding handling disappointment in a mentor. I’m really not certain I provided the correct answer. At most, it was an incomplete answer. I’d love to know your thoughts. Success Coach and fellow speaker, Michelle Colon Johnson asked: Bob, being in our industry we are surrounded by greatness. I had a…

Are You A Bafoostick? :-)

Over a period of time I’ve read posts by three highly-respected thought leaders with headlines indicating that “Passion doesn’t matter in business”, “Value is overrated” and “Networking doesn’t work.” Here’s what I noticed when reading their articles. The first one went on to say how passion doesn’t replace the other also-important aspects of business. The…

Advancing The Sale

Assuming the product or service you sell is a relatively high-priced item or takes a well thought-out decision by your prospect (and possibly others such as a committee) before buying, it’s seldom that you’ll make the sale on your first appointment. Sure, there are exceptions, but this is the general rule. As such, you may…