Persistent or Stubborn?

A reader asks, “Bob, what is the difference between one who is persistent and one who is stubborn?”  I’d say that persistent means you keep on trying as long as you feel there is legitimately a positive result that can be obtained.  Stubborn would mean that you keep trying even when you know there is…

Tainted Motives

In his book, The Speed of Trust, author Stephen M.R. Covey quotes Mahatma Gandhi as saying, “The moment there is suspicion about a person’s motives, everything he does becomes tainted.” While reading that quote during a recent presentation, I thought about a person who, about a year ago, sent me an email asking if they could…

“I Couldn’t Justify…” Part One

In a recent two-part series we discussed how to effectively turn down requests you don’t want to accept. Done correctly, you’ll employ tact and kindness while still getting your point across and discouraging continued requests. That will work for any of life’s situations, whether being asked to serve on a committee or attend an event…

“It Is What It Is”

On the airport TV was a story featuring a “Top 10 list of Sayings That Annoy People.” I don’t recall what most of them were and found more than a few somewhat suspect in that they didn’t seem to be particularly worthy of annoying anyone. “Then again” I thought, “it is what it is.” Oh,…

Can Techniques Break Rapport? Part Two

In Part One we discussed that while utilizing Principle-based techniques – in order to accomplish a result that is of pure intent and win/win in nature – is fine, the challenge comes when the recipient of such feels, well…techniqued. Once they feel you are attempting to manipulate them, any earned rapport is typically broken and…