Category Archives: WWI

They Were Fine…But This Could Have Set Them Apart

Blog, WWIBy Bob Burg January 18, 2012 19 Comments

In a recent post we discussed how paying attention to detail and doing those little things right (especially those your competitors don’t do) can set you apart from the crowd and make the big difference in your business. I was reminded of this last month when arriving at a doctor’s office in West Palm Beach.…

Setting Those Positive Frames

Blog, WWIBy Bob Burg December 26, 2011 29 Comments

By and large, people are “reactive.” They will often react unthinkingly to the circumstances and situations with which they are presented. This includes adults, children and babies. Example: A two-year old falls down unexpectedly. He looks at Mom and Dad for an interpretation of what happened. If they laugh as though it’s funny, he’ll probably…

A Second Opinion?…It Couldn’t Hoit!

Blog, General, WWIBy Bob Burg December 5, 2011 17 Comments

While it’s generally good to be action-oriented (as my friend, Robert Ringer calls it, having a “bias toward action”) very seldom is it good to rush into things. While being decisive is often productive, rarely is it beneficial to act without thinking something through. Before doing a major procedure, a good doctor will suggest her…

Disagree…For The Sake of Disagreeing?

Blog, WWIBy Bob Burg November 28, 2011 25 Comments

When someone makes a point, do you look for where you agree? Or, are you neutral; actively considering all sides? Or, do you default to disagreement? A thought to consider: if you immediately look for points of disagreement and — even more so — if you feel compelled to voice that disagreement, there are two…

When Your Replay Shows You Fumbled…

Blog, Success, WWIBy Bob Burg November 23, 2011 28 Comments

Last post looked at one aspect of being criticized by others. While we can learn from everyone, there are some from whom we will pay more attention than from others. Here’s another form of critique and correction we hear less about, but doing this pays huge dividends. Self-correction is a key strategy of one who…

Consider the Source

Blog, WWIBy Bob Burg November 21, 2011 28 Comments

Back in college, I was heavily involved in school politics. Whether in college or the “real world”, anyone in public is subject to opinions that are not always complimentary. In those days, I was prone to taking this type of criticism personally. Very personally! I’d often complain to my friends, Bruce and Joe about this…

Being Right At Someone Else’s Expense? Nawww!

Blog, WWIBy Bob Burg October 31, 2011 34 Comments

I remember the jolt I received even though it was so many years ago. I was reading Dale Carnegie’s timeless classic, How to Win Friends and Influence People for the very first time and he told a story on himself. In summary, while at a banquet, Mr. Carnegie corrected a statement made by another guest…

Show Them {The} “Out” … In A Good Way!

Blog, WWIBy Bob Burg October 26, 2011 16 Comments

Recently, I tweeted the following: “The Law of the Out: the bigger the out (or backdoor) you give someone to take…the less they’ll feel the need to take it” We’ve discussed this concept before, and how and why it is effective both in general as well as selling-specific situations. One person responded: “I think people…

Basic Negotiation. Don’t Learn It…At Your Own Risk

Blog, WWIBy Bob Burg October 24, 2011 5 Comments

One could quite correctly say that whenever we discuss the topic of persuasion (a/k/a “Winning Without Intimidation) we are within the context of negotiation. Really, any time we want something from someone, whether it’s money, an act of kindness, respect, or anything else, we are negotiating. More and more books these days are being written…

It’s That “New Information” That Makes It Happen :-)

Blog, Endless Referrals, WWIBy Bob Burg October 5, 2011 10 Comments

A recent post discussed the difference in results between saying to someone, “If I could prove to you that…” as opposed to “If you could prove to yourself…” With that in mind, here’s another helpful tip. Again, this was learned from the great, Zig Ziglar (a few of you might be aware that he is…

Category Archives: WWI

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