Category Archives: WWI

Schedule Enough Time For Important Conversations, Part 1

Blog, General, WWIBy Bob Burg July 27, 2010 7 Comments

The following is something I’ve found to make a dramatic difference in my life, especially in the area of communication which, by and large, I believe accounts for about 90 percent of all effectiveness: When you are about to take part in an important conversation, be sure that all parties have the time and willingness to…

An Additional Thought On Empathy

Blog, General, WWIBy Bob Burg July 16, 2010 2 Comments

The last two posts, dealing with the value difference of empathy and the importance of effectively communicating it, reminded me of one of the many, many wise teachings of Zig Ziglar. It dealt with the difference between empathy and – what I call – it’s close cousin, sympathy. The lesson was included on one of…

The “Value Difference” Of Empathy, Part 2

Blog, The Go-Giver, WWIBy Bob Burg July 15, 2010 5 Comments

In the previous article we witnessed totally opposite ends of the spectrum in terms of empathy; one person’s seemingly total lack of it provided no (actually, negative) value to my “customer experience” while — in total contrast — her associate’s excellent display of such added great value. Night and day! At the conclusion, I said…

The “Value Difference” Of Empathy, Part 1

Blog, The Go-Giver, WWIBy Bob Burg July 13, 2010 5 Comments

In John David Mann’s and my book, The Go-Giver, the foundational principle is the providing of value. It isn’t the only thing, but it’s certainly the block upon which all else is built. We’re often asked how exactly one — either as a business owner or employee in a company — can build value for…

Assessing Character

Blog, Endless Referrals, General, WWIBy Bob Burg July 9, 2010 10 Comments

As mentioned in a recent post, a good way to judge someone’s character is by how he or she treats those who cannot do anything for them. What’s interesting is that for the person doing the “treating,” this goes much further than just being a nice person. The results can be life-changing, as you’ll read…

Compliment the Uncomplimented, Part 2

Blog, WWIBy Bob Burg June 24, 2010 9 Comments

In Part 1 we looked at the concept of going out of our way to be kind to those people who are in positions where they are usually not shown a great deal of respect. We do this simply because it’s the right way to be. The fact is, however, at times it will also…

Compliment the Uncomplimented, Part 1

Blog, WWIBy Bob Burg June 23, 2010 15 Comments

It’s often said, “A person who is nice to their friends but not to the waiter is not a nice person.” After all, one test of a person’s character can be said to come from how they treat those who are not in a position to help them. Yet, complimenting – or even simply being…

And The Winnah…Christine!

Blog, WWIBy Bob Burg June 22, 2010 1 Comment

I love receiving emails from readers sharing with us their successes. Please note specifically how she accomplished her goal. Christine from New York writes: “Dear Bob, Recently I was facing a problem with an airline over the validity of a voucher I had. I was told to email the corporate office addressing the problem. Using…

Overcoming The Character Trait of Anger, Part 3

Blog, WWIBy Bob Burg June 18, 2010 6 Comments

In Part One we began our look into the character trait of anger with an eye toward overcoming it. In Part Two, we looked at three steps, finishing by imagining a scenario that could help us to very quickly end an anger episode just before it begins. So, how might you utilize Step #3? If…

Overcoming The Character Trait of Anger, Part 2

Blog, WWIBy Bob Burg June 17, 2010 7 Comments

In Part One we heard from a reader (actually, a compilation of readers’ questions) expressing doubt with regard to overcoming the very destructive character trait of anger. In today’s article, let’s begin discussing some steps to do just that. #1 Truly desire to lose anger as a character trait. This is key. Without the desire…

Category Archives: WWI

<img alt="Bob Burg" class="alignnone size-full wp-image-40222" height="300" src="https://burg.com/wp-content/uploads/2022/02/Bob-Burg-sq.jpeg" width="300" />