Say Little And Do Much

Blog, WWI22 Comments

Establish a reputation for saying little, always coming through on your promises, and even over-delivering on those promises. Do this consistently and business success is yours. And, it works just as well in friendships and family relationships as it does for business relationships. In fact, the ages are filled with quotes emphasizing this very principle.…

Options In Terms Of Seeking Forgiveness

Blog, WWI19 Comments

At times we need to mend a rift; perhaps one we ourselves inadvertently caused. Often, a simple yet heartfelt apology will suffice; other times it won’t, and the person is not moved to forgive. An uncomfortable feeling, indeed. One reader, who wishes to remain anonymous, asks: “What if you’ve apologized genuinely and the person won’t…

Generally Speaking…Be Specific

Blog, WWI17 Comments

The burden of clarity in communication is on the “communicator.”  Why? Because we can’t expect those who don’t study this topic to be as aware of the rules as you and I are. 🙂 Whenever I say this, invariably, someone says, “But Bob, the other person should also be responsible for that burden, as well.”…

As You Grow…You’ll Need To Say No (At Least Sometimes)

Blog, The Go-Giver, WWI12 Comments

Lyndsey Fennelly, a former All-American basketball standout at Iowa State University, is now a coach/instructor with PGC Basketball.  While in Orlando last week, she attended the Endless Referrals Live/Go-Givers Sell More event and, afterward, sent me the following: “Bob, I’ve found so many positive experiences since reading The Go-Giver two years ago, but I’ve also…

To Be Heard…Lower Your Voice

Blog, WWI17 Comments

When in a discussion that turns less than cordial, and voices are getting louder with each exchange, it’s tempting and natural to think that “If I can just yell a little louder than he or she yells, I’ll be heard and my point will be made (and accepted”). Not! First, the other person probably won’t…