Category Archives: WWI

Is An Emotionally-Based Decision Necessarily A Bad Thing?

Blog, WWIBy Bob Burg March 29, 2010 10 Comments

Over the past two articles we’ve been discussing that, as human beings, we tend to make decisions (even – and perhaps, especially – major ones) emotionally. We then support those emotional decisions with logic or rationalization. In the previous article, I told a story on myself that – while it happened a long time ago…

My Rational Lies

Blog, WWIBy Bob Burg March 23, 2010 5 Comments

In the previous article we discussed that – as human beings – we generally make decisions based on emotion and back up our emotional decisions with logic. In other words, we rationalize, or tell ourselves… “rational lies.” When we ended I said that I’d share one of mine. While this happened close to 25 years…

We Rationalize (Rational Lies…It’s A “Human Thing”)

Blog, WWIBy Bob Burg March 22, 2010 8 Comments

As human beings, we make most of our major decisions based on emotion. Yep, you do it; I do it, and so does pretty much everyone else. And, we’re so emotional about it; we don’t even realize it while in the midst of doing it. But, let’s take this a step further. We then back…

Communicating New Parameters

Blog, The Go-Giver, WWIBy Bob Burg March 16, 2010 14 Comments

A reader who offered a small amount of his services to a local organization at no cost in order to establish value and trust, got “more than he bargained for.” His letter (reprinted with permission and with blank lines used in place of descriptive words) read: “Bob, I’m stuck for a solution. I offered to…

The “Dennis Situation” Part 2

Blog, WWIBy Bob Burg March 12, 2010 11 Comments

In Part One, I shared my surprise and dismay at finding out that a college classmate for whom I had a lot of respect actually disliked me very much and was quite outspoken about it. I handled the situation very reactively, defensively, angrily, and in a way that was counter-productive to all concerned. How should…

The “Dennis Situation” Part 1

Blog, WWIBy Bob Burg March 11, 2010 7 Comments

People often ask if I was always a Winning Without Intimidation -type of guy. Unfortunately, I wasn’t, and certainly regret some of the ways I handled (or mishandled) situations that proved detrimental and/or hurtful to everyone involved. If I may, I’ll share one of those with you now, as I see similar incidents happen so…

Define Your Terms – Avoid Misunderstandings

Blog, WWIBy Bob Burg March 9, 2010 7 Comments

How often does an argument ensue and hurt feelings result from an exchange of well-intentioned, or even neutral (i.e., information-type) words when, with a little bit of thought, clarification and definition, such misunderstandings, unhappiness and even resentment could easily be avoided? Example: Pat tells you the party tonight begins at 7:30, “dressy-casual” and it won’t…

Effectively Handling a Verbal Attack, Part Two

Blog, WWIBy Bob Burg February 10, 2010 9 Comments

In Part One we discussed the fact that often what most throws us off-balance in terms of a verbal attack is its suddenness; the surprise factor. If we’re not expecting it and not prepared, it can cause us to either lash back (react) or submissively take it without any type of response at all. Neither…

Effectively Handling A Verbal Attack, Part One

Blog, WWIBy Bob Burg February 9, 2010 8 Comments

You’re verbally assaulted, either by someone you know, or even the complaining customer you just met. And, you don’t handle it well; either shouting right back or simply taking it; only afterward realizing just the right response. Yes, even while beginning to master the art of positive persuasion, we can still be “thrown off” when…

How to Politely Get Their Attention

Blog, WWIBy Bob Burg February 8, 2010 3 Comments

We’ve all sat in a restaurant waiting for our order…and waiting and waiting and waiting; sometimes even when the meal is ready. In this article, let’s look at how to politely and effectively gain the attention of the waitperson, and in such a way that he or she will feel glad to serve you. Marilyn…

Category Archives: WWI

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