Getting Comfortable with Small Talk

Blog, WWI13 Comments

For many, meeting someone new can be nerve-wracking enough without that dreaded feeling of “What if I can’t think of anything to say?” Fortunately, there’s a powerful and effective method for getting very comfortable with social small talk; making it work for both you and the other person. Janine from Oregon writes: “Bob, I understand…

Tact – 21 Days Later

Blog, WWI2 Comments

Good morning. 21 days ago we brought up the concept of tact and discussed how very important it is in terms of success when dealing with people. And, since most of life involves dealing with people…well, it seems like a skill that would behoove each of us to master. We ended with a challenge that…

What’s In It for THEM? Part Three

Blog, WWI7 Comments

Yes, people do things (good or bad, helpful or unhelpful, productive or counterproductive, charitable or uncharitable) for their own reasons, not ours. And, knowing this, we have two choices; complain that life shouldn’t be that way, or embrace the facts and utilize this principle for the benefit of all concerned. If your request is not…

What’s In It for THEM? Part Two

Blog, WWI10 Comments

In Part One we looked at a basic principle in the persuasion process. As the great Dale Carnegie taught us in his classic, How to Win Friends and Influence People, “People do things for their reasons, not ours. So make your reason, their reason.” I ended by saying that all actions taken by we human-type…