Category Archives: WWI

“ACKNOWLEDGE ME!”

Blog, WWIBy Bob Burg January 3, 2011 22 Comments

I was at a new diagnostic center for some blood work and witnessed an interesting exchange. Unfortunately, an exchange all too common. On the other hand, these things can be easily handled — and even turned into a huge positive — if company leadership is aware of it. And, not just aware but willing to…

And, What About When “We” Are The Interruptor

Blog, WWIBy Bob Burg December 31, 2010 6 Comments

Over the past two posts we’ve discussed how to effectively deal with those who interrupt us, whether during normal conversation or in the midst of a disagreement. I’ve enjoyed the responses and the suggestions from everyone. Thank you. Just as important is to make sure we are not the person doing the interrupting. This was…

Two More Effective Ways For Dealing With Interrupters

Blog, WWIBy Bob Burg December 30, 2010 8 Comments

Last post we looked at one way to respond to an interrupter that will help train them to discontinue that action. This, without our coming on too strong and making them feel defensive; thus losing any chance to communicate effectively and — if the situation calls for it — to eventually persuade them to our…

Dealing With An Interrupter

Blog, WWIBy Bob Burg December 29, 2010 13 Comments

Have you ever been in a discussion with someone in which they constantly interrupted you? Frustrating, isn’t it? You wish to make a point, but they are so passionate about their view, they interrupt you the very moment they hear a word or phrase with which they disagree. This, of course, is contrary to one…

Work Effectively Within Their Drama

Blog, Video, WWIBy Bob Burg December 28, 2010 10 Comments

In our last post we took another look at Personal Default Settings; this time — not in terms of our own but — those of others, and how to work within them most effectively for the benefit of all. We left off discussing “Joe,” a great person who does some consulting/contracting work for me. We…

And, Other Peoples’ Default Settings/Dramas?

Blog, WWIBy Bob Burg December 27, 2010 2 Comments

A very valuable book for me was The Celestine Prophecy by James Redfield. I read it years ago, only once. And, really, I don’t remember a whole lot about it other than two things. First, that I enjoyed it immensely. Secondly, that I learned about personal dramas. We all have them. They manifest themselves differently…

If You Have To Explain It…It Probably Wasn’t Funny

Blog, WWIBy Bob Burg December 17, 2010 5 Comments

A recent post in which I suggested that if your joke has a target that it should be you, yourself (rather than cause someone else pain or embarrassment) elicited some very emotional comments from people who, based on their own experience, agreed with that suggestion. You never know if the person you are “jokingly insulting”…

Drive-Along Video – How to Say “No” The Right Way

Blog, Video, WWIBy Bob Burg December 15, 2010 6 Comments

As discussed in a previous post, having to say no can be difficult and awkward. Whether due to a desire to please others or simply a difficulty with perceived conflict, the inability to turn down an offer or request you really don’t want to accept can result in both a loss of productivity and self-esteem.…

If Your Joke Has A Target…Then Make Sure It’s You!

Blog, WWIBy Bob Burg December 9, 2010 10 Comments

In a recent post I shared my thoughts on using cuss words and gross humor in one’s presentations, posts, tweets, and other types of communication. May I touch on one point I neglected but believe to be just as important in effectively communicating your message? Joking with a target: These are jokes or quips that…

You Get A Cookie!

Blog, WWIBy Bob Burg December 7, 2010 4 Comments

Standing in line at an already-busy Subway sandwich shop, someone surprisingly called in to order a humongous party platter and the team was caught shorthanded… shorthanded big-time! Customers were in line, waiting and waiting. And, the potential for a negative Subway experience was certainly present. However, the owner, Trudy Harvey, took control, and what she…

Category Archives: WWI

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