Master This for Ultimate Success…
I truly believe that “people skills” are *the* differentiator between the relatively successful person and the stratospherically successful one.
Ignore This Aspect of Human Nature at Your Peril…
Human nature can be defined as “the general psychological characteristics, feelings, and behavioral traits of humankind as considered shared by all humans.”
Catching Mistakes *Before* They Occur…
In my leadership journey, I still find myself making mistakes. Fortunately, I also find myself catching more of those mistakes before I actually make them.
The Leadership Journey
In my leadership journey I still find myself making mistakes. Fortunately I also find myself catching more and more of those mistakes before I actually make them.
So, while still not where I need to be… I’m making progress. 🙂
Tactful and Effective Negotiation, Part Two
You want to buy this product but you need a better price (or terms, or whatever you feel is necessary) in order to feel comfortable doing so. Last video we looked at how NOT to ask effectively. After all, that’s important to know.
Tactful and Effective Negotiation, Part One
There are times when you really might want to buy a product or service but a certain aspect of the offer is simply not acceptable to you. How do you turn down the salesperson’s offer in a way that both communicates respect, and elicits their desire to come back with something better?
Empathy vs. Sympathy
Yes, it’s still another example of two words that seem to be the same and are often used interchangeably, yet the difference in the results they bring are immense. As we discover in Influence & Success Insights Video #28 titled, “Empathy vs. Sympathy” there is a definite reason why one is very helpful while the other…well, really isn’t.
Lead-In Phrases… Pave the Way
Because people are so often ego-driven and emotion-based it can be difficult to give advice and suggestions in a way that they are not defensive toward you and resistant to your ideas. However, as we discover in Influence & Success Insights Video #27 titled, “Lead-In Phrases…Pave the Way” there is a very simple, kind, and tactful way to accomplish this which will greatly increase that person’s acceptance of – and buy-in to – that which you suggest.
The Immense Influence of a Smile
Have you ever noticed that it’s almost impossible to not smile at someone who smiles at you first? And doesn’t smiling just feels so good? As we explore in Influence & Success Insights Video #26 titled, The Immense Influence of a Smile, it also turns out that if you really want to influence another person, a smile is about THE most effective way you can do so.
Deflection Via The Parry
When someone either relates something negative that one said about us, or even says something negative directly to us, it’s perhaps the most natural thing to *react* with something negative about (or to) them. And, that’s what most people do. However, as we explore in Influence & Success Insights Video #25 titled, “Deflection Via The Parry” there is another way of handling this; a *response* so powerful that both your enemies as well as those already on your side will come to respect you so, so much more.
