Master This for Ultimate Success…
I truly believe that “people skills” are *the* differentiator between the relatively successful person and the stratospherically successful one.
Why The Heart-to-Heart Is So Important to the Sales Process…
Sales is first and foremost about genuinely connecting with your prospective customer/client. Without that connection, a sale of any substance rarely occurs.
The Key That Unlocks Every (Human) Door…
Want to ensure that everyone you approach is as open to you and your ideas as much as possible?
Want to put the odds powerfully in your favor in every situation you enter?
Better Than Compromise
We often hear about the importance of compromise. And, of course, in certain situations, it might be the only way to move a deal forward or to successfully end a conflict. But is compromise itself actually the most desirable solution? More often than not, the answer to that is… “no, it isn’t.” Compromise, by its very nature, involves both parties giving up something they want. That’s a lose/lose and, so often, it’s totally unnecessary.
The Phrase That Persuades
Of course, we know this is part of life and part of the human element. We are not necessarily dealing with rational, logical people. It can be frustrating for sure. Fortunately, there is an answer. As we learn from Bob in Influence & Success Insights Video #23 titled, “The Phrase That Persuades” there are eight words you can use that – when applied correctly – will practically always move that other person to the correct and proper action. Just as importantly, in a way that benefits them, as well.
It’s ALWAYS a Problem…Unless It Isn’t
It’s so natural to do, yet so very counterproductive. When presented with a negative question, or one intended to somehow put us the spot, we react defensively and dismiss it as though it’s not an issue at all. Which – of course – only tells that person and everyone observing that, indeed, it IS an issue. In Influence & Success Insights Video #22 titled, “It’s ALWAYS a Problem…Unless It Isn’t” Bob shares, through a fantastic example he witnessed several years ago, a much more effective, productive, and persuasive way to handle this type of situation.
The Truth About Ego
The word “ego” typically brings with it a negative connotation; one of self-centered braggadocio or even narcissism. That’s just one aspect of it though. Really, like any other principle or universal law, ego, “the ‘I’ or self of any person” is neither good nor bad, it just…is. How it manifests is what makes it positive or negative. When in control of one’s own ego it can lead to very positive results.
Let Go of Having to Be Right
While Influence itself has to do with moving people to our ideas or certain specific actions in the best interests of all concerned, it’s not always a straight shot from Point A to Point B. It’s also not going to happen every time and with every issue. As we explore in Influence & Success Insights Video #17 titled, “Let Go of Having to Be Right” not only is letting go of our attachment to such simply necessary for our own peace of mind, paradoxically, it’s also more likely to result in our being right more often…and more persuasively!
The Beauty of Empathy
Of all the people skills that help a person to have “Genuine Influence” perhaps none is more important than a well-developed sense of empathy. But here’s something interesting: while many believe that in order to have empathy, you must understand exactly “how the other person feels”, as we see in Influence & Success Insights Video #16, titled, “The Beauty of Empathy”, that’s simply not the case.
Tact, The Language of Strength
Those who master the art of tact will find that ideas of theirs that at one time would have almost automatically been resisted by others are now much more consistently and readily accepted. But, aren’t the facts themselves important? Sure they are. But, as we discover in Influence & Success Insights Video #15, titled, “Tact, The Language of Strength”, because we’re so often dealing with people whose emotions and egos supersede their logic…while facts matter, they don’t necessarily persuade. People persuade.
