Yes, it’s still another example of two words that seem to be the same and are often used interchangeably, yet the difference in the results they bring are immense. As we discover in Influence & Success Insights Video #28 titled, “Empathy vs. Sympathy” there is a definite reason why one is very helpful while the other…well, really isn’t.
Of all the people skills that help a person to have “Genuine Influence” perhaps none is more important than a well-developed sense of empathy. But here’s something interesting: while many believe that in order to have empathy, you must understand exactly “how the other person feels”, as we see in Influence & Success Insights Video #16, titled, “The Beauty of Empathy”, that’s simply not the case.
Those who master the art of tact will find that ideas of theirs that at one time would have almost automatically been resisted by others are now much more consistently and readily accepted. But, aren’t the facts themselves important? Sure they are. But, as we discover in Influence & Success Insights Video #15, titled, “Tact, The Language of Strength”, because we’re so often dealing with people whose emotions and egos supersede their logic…while facts matter, they don’t necessarily persuade. People persuade.
Imagine sitting in your dentist’s chair, the sharp end of a blade hovering just above your face, mere inches away from making contact. At that moment you hear the dentist utter the following five words: “There will be some tethering.” The patient — wondering as to any potential relationship between said sharp…
I didn’t watch the Miss Universe Pageant this past weekend. Like most everyone, however, I couldn’t help but hear what happened at the end. Yes, Steve Harvey, the very popular television personality who was hosting the event mistakenly announced the wrong person as the winner. Obviously, while not a tragedy in the true sense of the word, it’s…
We’ve previously discussed the importance of Empathy. I’ve always loved Zig Ziglar’s explanation regarding the difference between empathy and sympathy. Briefly, with empathy, while you feel for the other, you are still able to be part of the solution and help. With sympathy, you identify so strongly that you become part of the problem and…
While tact is mainly a skill it is also an attitude. While empathy is mainly an attitude it is also a skill. Fortunately, both can be learned.
Not only is empathy a vitally important part of the selling process; it is also a vitally important part of the human process. This is true whether trying to understand why someone is resistant to our viewpoint or if we are simply attempting to help them through an issue or difficult time. I believe that…
Blog posts on books I love are the most difficult for me to write. Why? Because often, books like the one I’m suggesting today, despite being fun and easy to read, have lessons that run so deep, I’m concerned I won’t be able to communicate the messages sufficiently and/or appealingly enough that you’ll be moved…
In the previous article we witnessed totally opposite ends of the spectrum in terms of empathy; one person’s seemingly total lack of it provided no (actually, negative) value to my “customer experience” while — in total contrast — her associate’s excellent display of such added great value. Night and day! At the conclusion, I said…
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