While tact is mainly a skill it is also an attitude.
While empathy is mainly an attitude it is also a skill.
Fortunately, both can be learned.
Author: Bob Burg
https://www.burg.com Bob is author/coauthor of numerous books on sales, referrals, influence, persuasion, and people skills. His business parable, The Go-Giver, (coauthored with John David Mann) is an International Bestseller with well over one million copies sold and published in 30 languages.
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No need for more words when you capture all of the right ones! TY for another good post!
Bravo on brevity, Bob! Powerful!
Great! So, which should we start with? I think the right attitude or mindset is a great place to start, as it helps you when learning the skills. Like Lao Tzu said, “If you correct your mind, the rest of your life falls into place.”
Andrea: That’s very kind. Thank you!
Teresa: Thank you. Much appreciated! (I’m still being brief) 😉
Carl: Thank you. Yes, I certainly agree with Lao Tzu. I think what’s cool in this case is that it isn’t so much an “or” as it is an “and.” I’d work on both the right attitude/mindset AND the skills.” I have a feeling you are already very proficient at both!
Thanks Bob, you’re too kind! We’re fortunate to have people like you to learn from.
Always learning and listening… unless you ask my wife, of course 🙂
Have a good one!
Thank you Carl!