This Will Cause Practically Anyone to Be Helpful and Kind…
Positive expectation when dealing with others truly works, but there’s absolutely nothing mystical or magical about it. It’s actually quite rational.
Gratitude and the Righteousness of Driving a Bus
My friend, Rabbi Kalman Packouz manages to find spirituality in all sorts of places and situations. Once, while riding a bus, he noticed that not only was the bus driver grumpy, but he seemed to be “spreading misery to everyone who boarded his bus. It was as if he saw each passenger as an intrusion…
Saying Sorry Helps, Too!
Rebecca from Virginia wrote in with a good lesson for customer-service representatives (meaning, everyone in any company!) based on the post entitled, “ACKNOWLEDGE ME!” “Hey Bob, just had to write and say that your post was right on the mark. ”I’d been trying to straighten out a bank mess-up concerning my nine year old son’s…
They Can Be Learned
While tact is mainly a skill it is also an attitude. While empathy is mainly an attitude it is also a skill. Fortunately, both can be learned.
