I love receiving emails from readers sharing with us their successes. Please note specifically how she accomplished her goal.
Christine from New York writes:
“Dear Bob, Recently I was facing a problem with an airline over the validity of a voucher I had. I was told to email the corporate office addressing the problem. Using my teachings from your {articles on} Winning Without Intimidation, I had no problem getting the expiration date extended. I basically apologized for being a bother and assured them that I am sure that the employee that misinformed me was probably very busy that day.
“I explained the situation all the while complimenting the company and thanked them several times for their immediate attention to the matter. I was told that it would be at least a week to ten days before I received an answer, but I had my answer and extension of the voucher in just 2 days!!
“Thank you Bob and all your wonderful contributors who make it possible for us all to be better human beings.”
WOW – Christine, you have earned your “Masters Degree” in Winning Without Intimidation. You’ve demonstrated how utilizing these principles can be applied to practically any situation. In this case, you utilized the concepts of “The Pre-Apology Approach“, “appreciation throughout” and “polite persistence.” I’m so proud of you!
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What about you? Care to share some of the ways you’ve applied what we discuss in these columns that have brought you the type of success experienced by Christine?
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