Here’s a simple telephone tip that will always work for you. I learned this many years ago from telephone sales authority, David Allan Yoho. Are you ready?
Hang up last.
Isn’t it a lousy feeling when just a nanosecond after saying good-bye to someone, you hear that impersonal click? And, even if you don’t find it annoying, many people do.
More than just annoying, it gives most people the feeling that, “Hey, that person really wanted to get off the phone with me. I wonder why. Am I just another sale or number to them?”
To ensure that this doesn’t happen, make sure you give the other person time to hang up the phone first. If you feel that person, for whatever reason, is waiting for you to hang up first, just wait a few seconds and then gently, carefully, hang up the phone.
This takes practice to become a habit. In the years when I had an office outside my home and a small staff, I always let them know how important this was. I also found it was often necessary to remind them to make it a habit.
If I was walking past someone’s desk and heard him hang up quickly after saying goodbye, I questioned him about it. He might respond, “Oh, I was just talking to a friend, someone I know really well.”
“Doesn’t matter,” I would reply. “What we do as a bad habit in one context, we’ll tend to do all the time.” As T. Harv Eker says, “how you do anything is how you do everything.”
To make sure we get the full advantage of Dave’s helpful tip, we have to completely replace that old habit with this new and more positive habit.
It makes a difference.