You want to buy this product but you need a better price (or terms, or whatever you feel is necessary) in order to feel comfortable doing so. Last video we looked at how NOT to ask effectively. After all, that’s important to know.
There are times when you really might want to buy a product or service but a certain aspect of the offer is simply not acceptable to you. How do you turn down the salesperson’s offer in a way that both communicates respect, and elicits their desire to come back with something better?
Yes, it’s still another example of two words that seem to be the same and are often used interchangeably, yet the difference in the results they bring are immense. As we discover in Influence & Success Insights Video #28 titled, “Empathy vs. Sympathy” there is a definite reason why one is very helpful while the other…well, really isn’t.
Because people are so often ego-driven and emotion-based it can be difficult to give advice and suggestions in a way that they are not defensive toward you and resistant to your ideas. However, as we discover in Influence & Success Insights Video #27 titled, “Lead-In Phrases…Pave the Way” there is a very simple, kind, and tactful way to accomplish this which will greatly increase that person’s acceptance of – and buy-in to – that which you suggest.
Have you ever noticed that it’s almost impossible to not smile at someone who smiles at you first? And doesn’t smiling just feels so good? As we explore in Influence & Success Insights Video #26 titled, The Immense Influence of a Smile, it also turns out that if you really want to influence another person, a smile is about THE most effective way you can do so.
When someone either relates something negative that one said about us, or even says something negative directly to us, it’s perhaps the most natural thing to *react* with something negative about (or to) them. And, that’s what most people do. However, as we explore in Influence & Success Insights Video #25 titled, “Deflection Via The Parry” there is another way of handling this; a *response* so powerful that both your enemies as well as those already on your side will come to respect you so, so much more.
Is placing the interests of others before your own a self-sacrificial act that – while it sounds nice and altruistic – will actually cause you more harm than good? Actually, as we discover in Influence & Success Insights Video #21 titled, “Nothing ‘Door-Matty’ About It” both parts of the above statement are the exact opposite of the truth. Not only is doing so not self-sacrificial, it actually turns out to be the best way to be very influential and immensely successful both personally and professionally.
Last post we looked at two well-known but – in my opinion – counterproductive ways people have been taught to say “no” to a request. Here in Influence & Success Insights Video #20 titled, “Saying No Respectfully and…Effectively, Part 2” you’ll discover my method of doing so that honors the other person and results in both of you feeling good the situation. Yes, they feel good about it even though they did not get their desired result.
As human beings we generally want to please others; to come through for people, to be of value to them. Thus, when someone asks us to do something, we’ll often say “yes” even though we’d really rather say no. Even though we feel we should say no. And even when not saying no sets us up for a probable negative result (i.e. not being able to deliver on what we said “yes” to).