Setting Those Positive Frames

By and large, people are “reactive.” They will often react unthinkingly to the circumstances and situations with which they are presented. This includes adults, children and babies. Example: A two-year old falls down unexpectedly.  He looks at Mom and Dad for an interpretation of what happened. If they laugh as though it’s funny, he’ll probably…

Avoid “Bristle Words”

In past articles, we’ve looked at words and attitudes we can take that will almost immediately give us the edge in bringing a potential conflict to a mutually beneficial, win/win solution. From a pleasant, sincere smile to, what I call, “apologizing in advance” when having to take someone away from what they’re used to doing,…