THE Best Frame-Setter
A warm, genuine, authentic smile is the very best “frame-setter.”
Before dealing with the city-hall bureaucrat, the customer service rep, your prospect, your client, your family member, etc…
The Immense Influence of a Smile
Have you ever noticed that it’s almost impossible to not smile at someone who smiles at you first? And doesn’t smiling just feels so good? As we explore in Influence & Success Insights Video #26 titled, The Immense Influence of a Smile, it also turns out that if you really want to influence another person, a smile is about THE most effective way you can do so.
The Ultimate Positive Frame-Setter
On my Facebook page, I posted the following: “A genuine smile is the ultimate positive frame-setter.” And, I believe that’s true for practically any interpersonal communication. A frame is the foundation or starting point from which everything else follows. The good news is that, not only can your genuine smile set the frame for a…
When You Must Go “Over Their Head”
A reader from Ohio asked, “As nice as I try to be, sometimes it just happens that the person at, for example, the front desk is not helping to solve my problem. There are times when I must go ‘over their head’ and talk to the manager or supervisor. How do I do that without…
