“Paws” for THIS Customer Experience Story :-)
While we were talking about our pets, Nancy Weil related to me one of the best customer experience stories I’ve ever heard….
Lessons in Persuasion from Maddy The Dog
As I’m writing this*, I’m looking at Maddy the dog, the Labrador retriever of Michele, one of my part-time team members. Maddy is sitting just to the left of me, giving me “that look” (i.e., “feed me, Uncle Bob”). Interesting thing about Maddy; she looks at everyone as though they are the most important person…
