THE Best Frame-Setter
A warm, genuine, authentic smile is the very best “frame-setter.”
Before dealing with the city-hall bureaucrat, the customer service rep, your prospect, your client, your family member, etc…
Unless It Serves The Customer, It Ain’t Good Policy
Have you ever had a discussion with someone at a place of business and been told that the reason they cannot do what you need is because, “It’s our policy.” Or, have you seen a sign on the wall stating a policy…and it wasn’t a “fun” one? 🙂 In a recent Facebook post, my friend,…
Social Media: The Customer Service “Game-Changer”
Both good and poor examples of customer service have most likely existed since the very beginnings of business. Thus, word of mouth, whether in ye olde village or in more modern times, has always been important. However, it certainly never had the immediate and powerful impact to either make or practically destroy a business as…
