In discussing “Excellence,” we saw that it is two-fold: the competence you bring to the table as well as how you make people feel about themselves. However, the second “Element of Value” is what makes it stick, and that is “Consistency.”
People value consistency in their leaders. Consistency removes uncertainty and leads to trust. Trust, in turn, leads to influence. Most of us have had the experience of working for people who were hot and cold; one day they were one way and the next day another. We didn’t feel secure in their leadership because, in…
