As You Grow…You’ll Need To Say No (At Least Sometimes)

Lyndsey Fennelly, a former All-American basketball standout at Iowa State University, is now a coach/instructor with PGC Basketball.  While in Orlando last week, she attended the Endless Referrals Live/Go-Givers Sell More event and, afterward, sent me the following: “Bob, I’ve found so many positive experiences since reading The Go-Giver two years ago, but I’ve also…

Three Potential Business Interactions

In a recent issue of his Monday Morning Memo™ , noted consultant Alan Weiss, Ph.D. wrote: Almost all organizations (public and private, large and small) have three potential interactions with customers and clients: products, services, and relationships. If you focus merely on product, you’re engaged in a price-sensitive commodity. If you focus also on service,…