We’ve all heard that “It isn’t what you say, but how you say it.” Well, what you say is also very important. However, how you say it often has an even greater effect. And, I believe that my great friend, Amy Wells of The Bridal Salon of San Antonio proves that with the following story:
“When I was 19 years old, at a managers training meeting, the CEO asked everybody (over 100 people) to close our eyes. He asked who in the room thinks you can say practically anything to anyone, if you say it right. I was the only one to raise my hand. (All the other people were seasoned, older managers.) He asked me to demonstrate how it’s done.
“He told me to pretend I was telling a new mom that her baby looks like a monkey. I went to the front and pretended the CEO was the mom, which brought tears of laughter to the crowd. 🙂 I said, ‘Is this your baby?’ He nodded and people laughed. I bent down as if looking into a stroller and spoke baby talk.
“‘Hi there precious babyyyyyyyyy. Look at you, you are as cute as a monkey. Oh yesssss you areeee.You look just like a baby monkey.’
“Voila, the next year, that CEO made me the training manager for our thousand store chain.” 🙂
If you know Amy, you can picture her doing that and absolutely pulling it off.
What about you? Have you ever done something similar? Or, do you know people who can pretty much get away with saying anything because of the way they say it?