I received a letter from a reader who was totally frustrated and disappointed. “I didn’t succeed” she wrote, “no matter how you want to look at it.”
Basically, she had made a deal for a home loan rate with a mortgage broker who didn’t follow through and complete the paperwork. At closing, she was hit with a higher rate. The agent was on vacation and his boss wouldn’t relent, “No matter how much I tried to win without intimidation.”
Here is the principle she, and each of us, must always keep in mind:
There are some people you won’t be able to persuade. The boss, in this case (and assuming all our reader stated is correct), is a classic example of someone who lives in the problem rather than the solution. Or, he simply doesn’t care. He has decided the outcome in advance (“my mind’s made up; don’t confuse me with the facts”).
Making things right for the customer was simply not on his agenda. He isn’t that way. Why not? As Jim Rohn often said, “I don’t know…he just isn’t.” 🙂
Not knowing her unique situation and whether she was in a position to be able to “walk away from the deal”, the only thing we know is that she did what she felt was best at the time. And, she has a challenge to overcome.
Now, the solution: Find someone who is determined to make things right for you. It might be his boss, or the corporation for which he works. Or there might be a legal recourse, as a verbal promise was made. Perhaps his local association’s ethics board would have something to say. In other words, “Find the person who can make a difference.”
Key point: as you’re doing so, make sure to handle everyone in the correct manner. Be extremely kind and tactful, send lots of thank you notes, acknowledgments, etc. to everyone with whom you converse. Be the “good guy/gal” and get all these other people working for you in order to make things right.
When it comes to Winning Without Intimidation, sometimes the front door is not the one you’re going to go through. Fortunately, most situations present us with numerous alternative doors…and even some windows.