In response to the recent post, “Find The ‘Yes-Man”, David from the United Kingdom wrote:
“Bob, I have the perfect story of ‘going up the chain’. There was an issue with my credit card clearer for my website. I spoke to…
1. Customer Service Rep
2. Customer Service Supervisor
3. Department Manager
“Each of the first three told me they could not help, ‘not their decision’. So I did exactly what you suggested; got to the director. Never actually spoke with him, but through his secretary got the change that we needed. This strategy does work when done correctly.”
Congratulations, David. I truly enjoy printing letters from the many readers such as you who follow these very simple suggestions. Ain’t life just a lot easier this way? 🙂
And, what about you? Any similar stories such as David’s that you’d like to share?